About
Both sides of the claim, one standard of evidence
Claimology is led by Jarelle Mills AssocRICS MCIOB — Chartered Construction Manager — and on this practice, that byline is the product. A decade across complex insurance claims, contracting operations and residential surveying is what a claim-ready report is made of.
- 01MCIOBChartered Construction Manager●
- 02AssocRICSAssociate Member, RICS●
- 03Fixed feesAgreed before work starts●
- 04Evidence-ledReports built to be relied on●
- 05Two clear lanesProfessional / policyholder●
- 06A decade in claimsSurveying and complex losses●
Why Claimology exists
Property claims run on documents, and the documents are lopsided. Insurers and adjusters work from professional scopes, schedules of rates and validated estimates. Policyholders work from a gut feeling that the number looks wrong. And between them, handlers wrestle supplier chains that report in four formats or not at all.
Claimology exists to put proper evidence on the table — for whoever instructs it. For insurers and adjusters: fulfilment that reports properly and scope validation that survives challenge. For policyholders: appraisals, scopes and second opinions that turn "it feels low" into a document that has to be answered.
The same discipline serves both lanes, and the practice's independence depends on the evidence coming out the same whoever pays: measured, benchmarked, and honestly stated — including when it doesn't say what the client hoped.
The practitioner
Jarelle Mills AssocRICS MCIOB — Chartered Construction Manager
A decade in the built environment, across the three disciplines a claims practice actually needs — with the professional memberships to stand behind every report.
Inside complex claims
Years handling large-loss and complex insurance claims — subsidence, fire, flood, escape of water — scoped, costed, validated and settled. The claims process learned from the handling side, not read about.
Inside construction
Years running contracting operations — how reinstatement work is actually priced, sequenced and delivered, and every way a scope gets quietly padded or thinned.
Inside surveying
Residential field surveying — the inspection discipline that turns a damaged room into measured quantities, moisture profiles and photographic evidence that stands up.
The letters, plainly
MCIOB is chartered membership of the Chartered Institute of Building — the Chartered Construction Manager qualification, which is the discipline reinstatement scopes and works oversight live in. AssocRICS is the Associate grade of RICS membership, the assessed surveying credential behind the inspection and reporting work. Together they are why the reports read like they were written by someone who has priced the works and read the file — because they were.
Professional philosophy
Evidence over advocacy. Reports state what the evidence supports — measured, photographed, benchmarked — and stop there. That is exactly what makes them useful: a document that would say anything is a document that proves nothing.
Fixed fees, clean incentives. The fee is agreed before work starts and does not change with the insurer's decision, so the findings never have a reason to lean.
Both lanes, one standard. The insurer lane and the policyholder lane get the same rigour. A practice trusted by both sides is worth more to each than a partisan could ever be.
Ready for expert eyes on the claim?
Tell us where the claim stands — instructing professionals get same-day acknowledgement; policyholders get a fixed fee and a straight answer on whether the spend is worth it.