For insurers & adjusters / operational view
One instruction.
No blind handovers.
Fulfilment delivered through specialist group companies, scopes validated independently, and every stage reported in a format built for the file — under a Chartered Construction Manager who has handled complex losses from your side of the desk.
- Instruction acknowledgedOwner assigned
- First response bookedETA confirmed
- Source isolatedEvidence uploaded
- Scope openedHandler notified
- Next action statedNo chase required
One reference / one chronology / one accountable owner
Fulfilment onboarding: the one-instruction fulfilment offer is being stood up region by region as group delivery capacity comes online. Scope and estimate validation is available now; fulfilment instructions are accepted as capacity is confirmed — current status stated plainly when you get in touch.
The instructed services
Insurer and adjuster instructions run on instructed terms — schedule-of-rates or quoted per instruction, agreed at onboarding. Desktop scope validation is offered nationally.
Claims fulfilment
Make-safe, leak detection, specialist cleaning, restoration and reinstatement — delivered through our group companies, tracked and evidenced end to end. One instruction, one accountable point of contact.
Learn more →Scope validation
Independent review of contractor scopes and estimates against the actual damage — line by line, with the variances evidenced.
Learn more →Delivery through our group
Specialists on the same instruction
Fulfilment runs through sister companies built for each stage of a loss — one evidence chain, one accountable contact, no handover gaps.
Pinpoint Trace & Access
Leak detection, trace and access, emergency make-safe
Freshology
Specialist cleaning — fire, flood and post-works
Restorology
Surface restoration — repair-not-replace of damaged finishes
Instruction questions, straight answers
What does onboarding involve?
A short call to agree instruction routes, reporting format, rates and SLAs — then a test instruction if you want to see the product before committing volume. No panel bureaucracy unless your process requires it, in which case we complete yours.
What are your response standards?
Instructions acknowledged the same working day. Attendance within the travel radius is scheduled by urgency and agreed per instruction; desktop validations turn around on agreed SLAs. We would rather commit honestly than impress on paper and miss.
Who prepares and stands behind the reports?
All reporting is prepared under Jarelle Mills AssocRICS MCIOB — Chartered Construction Manager — a decade across residential surveying and complex insurance claims, including years of large-loss work on the handling side. The reports are formatted for claim files because their author has read thousands of them.
How does fulfilment interact with our existing supply chain?
However you need it to: as the single instruction for a region or peril, as overflow capacity, or as the validation layer over incumbent contractors. The evidence chain and reporting format stay consistent in every configuration.
What about conflicts of interest?
Declared, always. Where our group companies deliver works we also scoped, the scope stands on its evidence and your approval — and where you want scoping and delivery separated, instruct them separately. We would rather lose a line of work than a client’s trust in the paperwork.
Start with one instruction
Send a claim reference and the ask — or arrange an onboarding call to agree formats and rates first. Either way, acknowledged the same working day.