Knowledge base
The claims process explained by people who have sat on both sides of it — who does what, what the documents mean, and where policyholders lose ground without knowing it.
The claim was agreed — then the repairs made it worse. The failure patterns in reinstatement works, and the oversight habits that prevent every one of them.
A practical guide to deciding whether you need an appraisal, a measured scope, a second opinion or another specialist.
The fork every substantial claim reaches. What each route really transfers — money, control and risk — and the questions that decide which is right for you.
Feeling short-changed isn't evidence. How to test a settlement offer against the damage, what a professional second opinion reviews, and when the honest answer is that the offer is fair.
The claim isn't really about the damage — it's about the document that describes the damage. How scopes work, how they go thin, and how to read yours.
The whole claims process mapped plainly — every party, every document, every decision point — by someone who has worked claims from the inside.
Practical articles on surveys, defects, damp and claims — written for homebuyers and property owners, not for other surveyors. No spam, unsubscribe any time.
Tell us where the claim stands — instructing professionals get same-day acknowledgement; policyholders get a fixed fee and a straight answer on whether the spend is worth it.